To login to the app you will need your BT ID or your primary email address ( or ) which was sent to you in your order confirmation email. BT Broadband & BT Mobile customers get FREE and unlimited BT Wi-fi access. Boosters and WiFi extenders can improve the WiFi coverage across your home but can reduce the speed to your device if connected through these. iPad Download the free BT Wi-fi app to get online automatically at over 5m hotspots in the UK.
The set-up of your hub and other equipment in your home. The number of devices that are connected to your WiFi and what you’re using them for. The layout and construction of your home. This include ones being used in the background. The number of apps or web pages that are being used. Some devices can handle higher speeds than others – check your devices maximum download speeds. This is a computer networking cable which should give you a faster, more reliable connection. Try wired rather than wireless For the best broadband speeds, use an Ethernet cable to connect your computer directly to your router rather than using wifi. Your phone, tablet, laptop or any other device. Downloading video in advance, instead of streaming it, can also help. The speed to your devices around your home will naturally be lower than the speed to your hub. If there’s a fault or problem with your line, it can also affect the speed to your hub. The speed to your hub can depend on how far you live from the exchange and how far you live from the street cabinet (unless you have an Optical Network Terminal instead of a normal socket). To make sure you’re always given the best, most accurate information about broadband speeds, we subscribe to Ofcom's Better Broadband Speeds, Voluntary Code of Practice.
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